In Chapter 15, Kreitner discusses communication in a digital era. The most practical piece of information (in my opinion) is the discussion of the pros and cons of using e-mail as a communication channel. According to Kreitner, the pros include: reduced costs of distributing information, increased teamwork, reduced paper costs, and increased flexibility; the cons include: wasted time and effort, information overload, increased costs to organize and store, an neglect of other media. So how do we utilize this form of technology in a way that benefits us in the best way possible?
The article, "Liability of Certification Service Providers Towards Relying Parties and the Need for a Clear System to Enhance the Level of Trust in Electronic Communication" offers a solution. In this article, Balboni talks about how trust is a huge issue in communicating electronically. To make emailing safer and more efficient for us, he conducts an analysis of using the Electronic Signatures Directive. After balancing the pros and cons of the system recommended by the European legislator. This system is based on the concept of a different type of liability for different types of information provided in the certificates by certification service providers. His findings allow him to, in the end, propose another program quite similar to this.
Although it's not guaranteed that this will build trust up 100%, it certainly is a step in the right direction. With the ease of accessibility of the internet nowadays, it's hard to distinguish what's right and wrong. Taking measures to prevent incorrect information, or fraud to thrive in the digital world can help do this. Email, should therefore, be used in moderation in unveiling certain information. The cons to emailing can still pose a threat.
Source: Balboni, Paolo. "Liability of Certification Service Providers Towards Relying Parties and the Need for a Clear System to Enhance the Level of Trust in Electronic Communication." Information & Communications Technology Law 13.3 (2004): 211-242. Academic Search Complete. EBSCO. Web. 12 Apr. 2010.