The importance of diversity in organizational behavior is tremendous. Diversity among people leads to diversity of ideas. In any type of organization, being accepting, appreciative, and inclusive of each person's background, characteristics, and culture will lead to more effective teamwork, and therefore higher productivity. To create diversity among their employees, companies need to enact specific policies that promote diversity and help empower those who may feel left out or disadvantaged. It is also important for companies to have support for people who feel threatened by racism or diversity issues in the workplace. In Chapter 2, there was an article which discussed the retail giant BestBuy. The company set up a Women's Leadership Forum to help empower women who worked in the company, which would hopefully, in turn, bring more female customers into the store. Female Bestbuy employees had the chance to volunteer with women in their communities. Also, on Bestbuy's website it says, "we are committed to creating and maintaining an inclusive environment that encourages and supports a diverse workforce," which is a perfect example of what any company should do to create a fair and diverse work environment.
Kreitner, Robert. Organizational Behavior. 9th ed. Vol. 1. New York: McGraw-Hill Irwin, 2010.