In chapter 11, an effective team works by two criteria, performance and viability. Performance is considered if the team got the job done? Team viability is defined as the team member’s satisfaction and continued willingness to contribute. A work team also needs a friendly organization if they are to be effective. The book says that the team has a better chance of success if they are cared for by the organization with the right technological tools, reasonable schedules, and training. The book also says that teamwork also needs to be rewarded by the reward system. A website listed 5 characteristic of a winning team which are Shared Values, Mutual Trust, Inspiring Vision and Strategic Alignment, Harnessing the Power of Diversity and Building Synergies, Rewards.