Chapter 13

This chapter is about managing conflict and negotiation. Conflicts are always present in daily life, work, school, on the streets. However, there is always a way to find a solution that would make the two parties in conflict come to a compromise. According to Rachel Zupek, writer for CNN online, "Human resource managers report spending 24 to 60 percent of their time, dealing with employee disputes." One of the reasons that work places are experiencing conflict is poor communication to employees that leads to poor leadership decisions. In any cases, early intervention in any conflict is the key to managing the conflict before it becomes an even bigger problem. Managers should give the employees the permission to debate by promoting an open discussion followed by a resolution and in this way; the end result will be more productive. It is always important to keep in mind that direct communication with the other person is the best way to solve the conflict instead of avoiding the conflict and creating an issue in the work place. Also for managers it is important to investigate and document the conflict, as well to take appropriate action.