It is important to understand functional verses dysfunctional conflict. The text discusses the difference between the two and provides several examples. Certain types of conflict support the goals of the organization and are seen as constructive. This is functional conflict whereas dysfunctional conflict negatively impacts the atmosphere or performance of the organization. When engaged in functional conflict, negotiation is often necessary which promotes a win- win strategy. This is advantageous and can improve the image of the company.
This section is a reminder that we must evaluate the circumstances and pick our conflict wisely. By approaching conflict with the correct attitude, it is possible to improve conditions are keep the business in line with their objectives. Dysfunctional conflict can sometimes appear beneficial at the moment, but can hold unintended consequences.