In chapter fifteen, impressions, influence, and empowerment are discussed. I was most interested in the section that talked about how much an impression can affect one's work life. There are three types of impression tactics:
Job Focused: manipulating information about ones performance
Supervisor Focused: praising and doing favors for one's supervisor
Self Focused: presenting oneself as polite and kind
It seems as most of these focus around the art of deceiving. I think the best way to make a good impression is by taking the initiative and going above and beyond, like that which was suggested in an excerpt on page 454. One should not try to go out of their way to look as if they deserve recognition when they could spend that time doing something that would ultimately bring them recognition.