A section titled “Management by Walking Around” discusses a technique where managers walk throughout the organization and communicate with all levels and departments. Employees favor this method because they often prefer to hear information directly from their manager. It is much more effective than sending an email. This section is informative and offers six different tips when managing this way.
They recommend dedicating a certain amount of time each week without a cell phone which could become a distraction. It is not effective if the manager is distracted during these walks. The next suggestion is to use active listening and to discuss casual topics not always related to business. Showing interest and positively responding to feedback builds stronger working relationships and develops trust amongst the organization.
In my opinion, “Management by Walking Around” is vital to being a successful manager. The atmosphere it encourages is an appropriate balance between levels and promotes a flow of communication which is constructive for the organization.