In chapter 2 it talked about diversity and how important it is in the business world. In the book diversity is described as the individual differences that make people different from and similar to each other. It’s not an issue of age, race, gender, or sexual orientation. The chapter also talked about the positive and negative effects of a diverse work environment and it said that having a diverse environment helps attract and retain the most talented employees also makes a good business sense. In an article I found it’s said "Diversity efforts can silence open and honest communication," McLaurin says. "That's bad for both the company and the individual." Misperceptions about different cultures have become stumbling blocks for communication. McLaurin explains that at times non-minority managers want to give constructive criticism but they're afraid someone will accuse them of being racist.
"Handling conflict in a diverse work environment; find the right place and time to air your differences". Black Enterprise. FindArticles.com. 07 May, 2010. http://findarticles.com/p/articles/mi_m1365/is_9_36/ai_n26815075/